If I order today, when will my order get here?
Our shipping timetable can tell you when your order will arrive.
Why can't I find an item on the website that is in my catalog?
It may be that we have a very limited quantity or the item may have been discontinued. You can call a Personal Shopper at 1-800-854-6673 and they'll be happy to check on the availability of any item in the catalog or on the website and take your order.
Help! I'm trying to register while checking out, but when I try to complete my check out, I keep popping back to the registration screen. What am I doing wrong?
This usually happens when one or more of the required fields (such as name, address, telephone number) is not filled out completely.
This type of error will be accompanied by an error message that appears in red as well as instructions for fixing the problem so you can
complete the check out process. You may need to scroll down the page to find out where the error is.
I am trying to enter my username and password but I can't log in.
The password is case-sensitive, so be sure that you have entered it exactly as you did when you submitted it originally. If, at any time, you can't remember your username and password, click here to update your info. Simply click on the Forget your Password? link and Gooseberry Patch can send it to you via e-mail.
I can't remember my username or my password.
Simply click here and Gooseberry Patch can send it to you via e-mail.
What do I do if I realize after I've submitted an order that I made a mistake?
Give our Customer Satisfaction team a call as soon as you catch the mistake and they will make every effort to assist you.
You can reach Customer Satisfaction by calling toll-free at 1-877-854-7403, between 9:00 am and 5:00 pm, EST, Monday through Friday. You can also e-mail them at customer@gooseberrypatch.com. If you are calling outside of our business hours, just leave a detailed message on their voicemail including a daytime phone number and order confirmation number. They'll be sure to follow-up with you personally just as soon as they can.
Where do I put my code to receive my free gift or my special promotion?
Enter the keycode from the blue box on the back of your catalog or from your special e-mail offer under the "Promotions" section of the "Shopping Bag" page, then click the "Update Shopping Bag" button.
View an example of the catalog keycode.
You can also call one of our friendly personal shoppers at 1-800-854-6673 for help with your order!
How will my order be shipped?
Gooseberry Patch uses both UPS and the United States Postal Service to ship our packages. Unless you tell us you'd like special express shipping when you place your order, the warehouse will select the most efficient method to ship your order. If you have selected special express shipping, please be sure to provide a physical street address to avoid any delay in delivery. We are not able to provide express shipping to customers who enter a Post Office Box as their shipping address.
Can I check the status of my order online or will I receive notice that my order has shipped?
At this time, we are not able to provide online shipping information; however, you may call our Customer Satisfaction team one business day after you place your order and they can provide you with the shipping method and approximate arrival date.
You can reach Customer Satisfaction by calling toll-free at 1-877-854-7403, between 9:00 am and 5:00 pm, EST, Monday through Friday. You can also e-mail them at customer@gooseberrypatch.com. If you are calling outside of our business hours, just leave a detailed message on their voicemail including a daytime phone number and order confirmation number. They'll be sure to follow-up with you personally just as soon as they can.
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