Gooseberry Patch - Keep it simple. Make it special.

 
Recipes Cookbooks eBooks Blog More Recipes Free Goodies Sign up!
 
Cookbooks Recipes  Click here to Search
 

 

Help

 
Main Help  |  Technical  |  Shopping & Returns  |  Services  |  Safety & Privacy  
Your Account  |  Contact Us  |  FAQs

How do I place an order online?
Gooseberry Patch has 3 easy ways to order! You can browse our Shop buttons, our categories along the top of this page, or you can place an Express Order if you know the item number of the product you are looking for.


Can I place an order by phone, mail or fax?
Yes! There are so many ways to shop with Gooseberry Patch. You can always call one of our friendly personal shoppers at 1-800-854-6673 to order by phone. You may fax your order to us at 1-614-923-7790 or mail it, with a check payable to National Book Network, to NBN Customer Service, 15200 NBN Way, Blue Ridge Summit, PA 17214


How much will it cost to ship my order?
Please visit our shipping chart for details about Regular US and Canadian shipping prices. Our shipping timetable can tell you when your order will arrive when using Regular US Ground, Express US and Regular Canadian Ground shipping. Express shipping is not available in Canada.

Other Foreign Shipping: All orders must be weighed to determine the shipping charge. We ship via US Postal Service. Our warehouse will calculate the rate for air mail (10 to 14 day delivery time) and then send this rate to you by e-mail. Please respond within 14 days indicating your approval of the charges. If you do not respond within 14 days, the order will be canceled.

Foreign Shipping: All orders must be weighed to determine the shipping charge. We ship via US Postal Service. Our warehouse will calculate the rate for air mail (10 to 14 day delivery time) and then send this rate to you by e-mail. Then, just respond within 14 days indicating your approval of the charges. If you do not respond within 14 days, the order will be cancelled.

How do I return my order for an exchange or refund?
Please send your order to us via U.S. Mail or UPS within 30 days to:

Gooseberry Patch Returns
15200 NBN Way
Blue Ridge Summit, PA 17214

In most cases, your shipping cost is not refundable; however, the shipping cost for exchanges is only $4.25 in the USA and $12.50 to Canadian addresses. Unless you ordered via Living Social or another promotion that does not permit cash back, we'll issue a refund to you just as soon as we receive your returned order.

Please allow two weeks if you have paid with a personal check. For orders paid with a check or money order, we'll issue a refund check. For credit card orders, we'll credit your account.

For all exchanges, please include a note or copy of your invoice with your return indicating what title you would like in its place.

What if my order arrives damaged or incorrect?
We ship each order with care and special attention but, on occasion, orders are damaged in transit or packed incorrectly. If your order is damaged or incorrect when you receive it, please keep ALL the original boxes and packaging material. Give our Customer Satisfaction team a call just as soon as you can and they'll be happy to assist you in making sure you're ultimately happy with your purchase. You can reach Customer Satisfaction by calling them toll-free at 1-800-854-6673, between 9:00 am and 4:30pm, EST, Monday through Friday. You can also email them at customer@gooseberrypatch.com. They'll be sure to follow up with you personally.

Can I ship outside the United States?
Yes. Click here to see Canadian shipping rates. Express shipping is not available outside the US. For other foreign ship addresses, orders must be weighed to determine the shipping charge. We ship via US Postal Service. Our warehouse will calculate the rate for air mail (10 to 14 day delivery time) and then send this rate to you by e-mail. Please respond within 14 days indicating your approval of the charges. If you do not respond within 14 days, the order will be canceled.

Buy & Save! What is a Buy & Save Discount?
Everyday Buy & Saves. Buy any combination of these items…as long as the quantities add up to the correct amount of items, you save! For example, buy 2 copies of Super-Fast Slow Cooking, 1 copy of Our Favorite Halloween Recipes, 3 copies of 101 Homestyle Favorites and 1 copy of Gooseberry Patch Brownies...buying any combination of 6 or more books means you save 20% off each book!

How is Sales Tax calculated?
Sales tax on the merchandise total plus shipping & handling is charged for all items shipped to the following states: CA, CO, CT, IL, MD, ME, NY, OH, PA, TN, TX. During the checkout process you will be provided an estimated sales tax amount which will be updated when the order ships for locality. GST/HST is collected on orders shipped to Canadian Provinces. For assistance call 1-800-854-6673.

About | Press | Terms and Privacy | Editorial Policy | Advertise | Contact
Customer Satisfaction | Ordering FAQ | Wholesale | Sitemap
www.gooseberrypatch.com | 4501 Forbes Blvd. #200, Lanham, MD 20706 | 800-854-6673
2017 Gooseberry Patch | All rights reserved.